Returns & Exchanges

At Step One Australia, we want you to feel completely confident in your purchase, which is why we offer a First Pair Guarantee and a streamlined return process for all our premium essentials. If your fit isn't perfect, we are committed to making it right within 30 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in original condition, unworn, and with tags attached, or qualify under our First Pair Guarantee for opened underwear.

• 2.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 3.
  Package and Post

  Securely pack your items and use the prepaid shipping label provided to drop your parcel at any Australia Post location.

• 4.
  Receive Refund or Exchange

  Once our warehouse team inspects your return, we will process your full refund to the original payment method or ship out your new exchange items.